USFS Safety Engagement
Clarte' Consulting worked with the U.S. Forest Service on the last phase of a safety initiative. The safety initiative is focused on lowering preventable accidents and deaths within the Forest Service by creating a more open culture where dialogue and team-oriented decision making and policy making are the norm. We sought suggestions from the field-based workforce for ways that senior-management could better interact and communicate with them. We also helped our client better utilize electronic communications to keep staff up-to-date on policy changes and initiatives as well as in-office staff meetings to communicate with remote staff who do not have access to electronic communications or mobile technology.
Improving Communication in the National Park Service
We identified communication as a primary barrier to safety, advancement, and culture change within the NPS. As a result, we launched Crucial Conversations (™) as a mechanism to provide basic communication practices and standards across the NPS. At the conclusion of the pilot project, 25% of staff west of the Mississippi River had received training. An overwhelming majority of staff who received training stated that the training changed how they communicated with co-workers and supervisors as well as providing a way to hold those they worked with accountable.
Creating Sustainable Leadership, Now and in the Future for the National Park Service
We worked with NPS to establish several long-term, robust solutions to its leadership issues. An "academy" was launched for early-mid-level managers to prepare them for the challenges of moving into mid-level management by providing them with skills around problem-solving, change management, conflict management, and self-awareness. This program was piloted and continued successfully for 4 years.
Working with Stanford University, we launched an online, facilitated, and interactive tool which allows participants to benefit from video-based case studies developed with Stanford as well as creating a community which fosters ideas, supports sharing of challenges, and allows for peer-to-peer coaching.
strategic management consulting